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Frequently Asked Questions

Does all the furniture in Scale Inch need to be installed?

Depending upon the structure of the furniture, installation is carried upon. If the furniture is built with average size and ready to fit, it doesn’t require any installation. In case, if the furniture is immense in size and needs the expertise to install, our installation team will help in installing the furniture and it is free of cost.

When does the installation process begin?

As soon as the product is delivered to your destination, Scale Inch installation team will begin the installation process.

Queries on Warranty?

SI offers 8 years of warranty on plywood furniture, 2 years of Warranty on Mango wood and 5 years warranty on MDF. But we preferably suggest and use superior quality plywood (Kitply).

Does the product I deliver will be the same in picture shown in website?

We ensure to deliver as the same you see on the website. But there might be a slight variance with the finish and fabric due to photo shoot effect or screen setting resolution.

Delivery details and shipping charges?

We deliver to the locations - Andhra Pradesh | Karnataka | Kerala | Maharashtra | Telangana | Tamil Nadu. Free shipping only within Karnataka. Shipping charges will be applied to other states mentioned. Note – We also deliver to the other parts of India which has not mentioned above, but the shipping charges will be estimated considering the location and weight of the product.

Is there any hidden charges applied?

There are no hidden charges applied. The price displayed on the website is the final price inclusive of all taxes. But shipping charges may vary accordingly in the case to be delivered to other locations.

Clear picture on refund/replacement?

For any manufacturing defects and damages during transit, we offer the replacement within 7 days of delivery. We strictly do not entertain return process and we do not refund. Each of our product is been manufactured in a detailed manner considering the user requirement and so we do not refund on any products purchased.

How do I cancel the ordered products?

If you wish to cancel your order, log into your Scale Inch account and cancel the ordered product/s. Cancellation is valid only within 48 hrs of order confirmation.

What kind of fabric do you use for upholstery?

We use premium quality foam for the furniture that is upholstered with a fabric to make your seating more comfortable.

Does Scale Inch provide bed along with the cot?

No, We do not provide bed along with a cot. On request, bed will be provided by SI with additional changers applied.

Can we select the laminate and color of the product?

Yes off course, we give full freedom to our customers in order to select the laminate and the color. SI lets customers share their views and ideas and we too suggest from our side for your benefits. At last Customer satisfaction is our satisfaction.

Does Scale Inch provides Customization option?

Scale Inch provides customization option. It could be customizing a complete interior designing or customizing the furniture as per user requirement.

Delivering in: Andhra Pradesh | Karnataka | Kerala | Maharashtra | Telangana | Tamil Nadu

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